Shipping & Returns
Free Shipping. All products ship free of charge Australia wide and dispatched within 24~48 hours. Tracking Number provided for door-to-door Tracking and signature is required upon delivery. Someone is required to be home between 9am - 5pm M-F to accept delivery. If more convenient, we are happy to ship to a work address or neighbours address - just use this full address on your purchase order and advise us via CONTACT US.
New Zealand Customers. We are only able to sell Elite-202, Elite-303 and Elite-606 online and are not free freight, unfortunately. Elite-101, all EHT and X-Series models are only available via JB Hi-Fi NZ all stores. To purchase an online model, please email us via CONTACT US and we shall provide you a door-to-door quotation. If you wish to proceed you may place your order via email. Melbourne to NZ is generally 4~8 business days.
GST. Is included in all transactions.
Cancelling Orders. If you need to cancel your order, please call us at 03 9846 3996 or by e-mail firstname.lastname@example.org If the order hasn't shipped yet, we should be able to cancel it for you.
Product Returns. If you are not completely satisfied with your product within 30 days of purchase, return it to us for a full 100% refund. If you choose to return, please note the following:
- Items must be returned in the original cartons with all supplied manuals, templates etc.
- Contact BD Imports (03) 9846 3996 email@example.com to obtain a Return Authorization (RA) number.
- We shall provide you a return address to be stuck to carton/s.
- We will arrange collection and must be within 7 days of receiving RA number.
- If BD Imports Pty Ltd determines a unit is defective within 30 days of invoice your unit will be changed-over pending availability.
Transit Damage. Products damaged in transit will be picked up and replaced. Please contact BD Imports Pty Ltd immediately on (03) 9846 3996 within 7 days of invoice.
Terms & Conditions
30-Day Satisfaction Guarantee. If you are not completely satisfied with your product within 30 days of purchase, return it to us for a full 100% refund.
Payment Types Accepted. We accept the following forms of payment for your online purchases: PayPal, MasterCard, VISA and Direct Debit.
Credit Card Safety. Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying it is a highly sophisticated method of scrambling data as it travels from your computer to our web servers.
Copyright Notice. All content on this site is the property of BD Imports Pty Ltd. and protected by Australian and International copyright laws.